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Questions about our products or your order

Our customer service for orders from the MAC Online Shop is available at the following contact details and via the contact form:

t: +49 (0) 711 7252-304201 (Germany)
t: +43 (0) 1 2051009 (Austria)
t: +31 (0) 20 2622154 (Netherlands)
t: 00800-70080066 (other countries)
f: +49 (0) 711 7252-30799 
e: [email protected]

Mon-Fri: 8 a.m. - 8 p.m. | Sat: 9 a.m. - 12 a.m.

Items that were purchsed at a retail store or in our outlets cannot be returned to us. Please bring your item back to the retail shop where you bought it from, along with the receipt. All information about returns can be found here.

Do you have any complaints? Please use our complaint form here.

If you are a MAC retailer, please contact:

t: +49 (0) 9463 855-0 
f: +49 (0) 9463 855-199 
e: [email protected]

Please click here to get to the dealer login.

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Please note that our General Terms and Conditions apply.

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